ReturnsOur most common question is regarding returns. We make returns very simple and quick.
If you return the item to the address below making sure you include your order number THEN (this is the important bit to make things quick) either SMS TEXT or EMAIL to let us know whether you would like a size exchange or refund along with your return tracking number and courier used and we can get your return processed immediately - we wont even need to wait for the item to come back here (all we do is confirm it is in transit). This makes our exchanges and refunds far quicker than other companies.
We tend to recommend Hermes for returns - they have proved a good balance of value and reliability and there is a Hermes Parcel Shop in most towns.
Royal Mail are also good (second class packet is our preference) but we discourage the use of Special Delivery which is prohibitively expensive. Royal Mail have a new system of confirming normal packets - they call it "2d barcode". Simply send us the "2d barcode" number from the label and we can accept that.
Again we discourage the use of special delivery which can often be more expensive then the shoes themselves!
TSG PATERSONS, UNIT 17, TENNANT AVE, TENNANT COMPLEX, EAST KILBRIDE G745NA